Download Flock, a business communication and group collaboration app for teams on your Mac, Windows, iOS and Android devices. HelpOnline 7:00 AM - 11:00 PM 7 days a week Available 7:00 AM to 11:00 PM, 7 days a week Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as MyUW, WiscMail, Learn@UW, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at the Service Desk. When you call, there are six menu options to choose from: • Option 1 for NetID or WiscMail issues (including NetID password resets) • Option 2 for Help Desk Level 2-supported services including e-Reimbursement, 3270/Mainframe, SIS, etc. ![]() • Option 3 for general computer issues, and issues with Learn@UW, My UW, and other Wisc services • Option 4 for telephone line issues • Option 5 for VIP Departmental Support • Option 6 for Tech Store orders Available 7:00 AM to 11:00 PM, 7 days a week; possible 24 hour response delay You can email the Help Desk at if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk. 8:00 AM to 10:00 PM, 7 days a week In addition to phones and email, the Help Desk provides support via an online chat service. Download youtube video for free on mac. If you would prefer to receive help via chat, you may. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk. Available 24 Hours, 7 days a week; possible 24 hour response delay. If you have searched our and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please with your UW-Madison NetID and password. 7:00 AM to 6:00 PM, Monday through Friday Help Desk Level 2 (formerly EAST) provides assistance with many common UW-Madison business applications including SIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phones (call 608-264-HELP, choose option 2), email (), and during HDL2 business hours. Help Desk Level 2 also provides assistance to departmental users that have a VIP support contract with Departmental Support. Departmental Support agents are available via phone (call 608-264-HELP, choose option 5), email (), and during HDL2 business hours.
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